POLICIES AND PROCEDURES

Refund Policy

F.L.Y. Transformational Coaching - Refund Policy

Effective Date: January 1, 2023

Thank you for choosing F.L.Y. Transformational Coaching for your personal development journey. We are committed to providing you with exceptional coaching services that are designed to empower and transform your life. Please read this refund policy carefully before making any purchases.


1. Refund Policy Overview
At F.L.Y. Transformational Coaching, we stand behind the quality and effectiveness of our coaching services. We believe in the transformative potential of our programs and are dedicated to helping you achieve your goals. As a result, we do not offer refunds on any coaching packages, programs, or services.


2. Commitment to Your Success
Our team of experienced coaches is dedicated to supporting you throughout your coaching journey. We are committed to providing you with the guidance, tools, and resources you need to make meaningful progress towards your personal and professional goals.


3. Cancellation and Rescheduling
If you need to cancel or reschedule a coaching session, please contact your assigned coach at least 48 hours in advance. We understand that unforeseen circumstances may arise, and we will do our best to accommodate your needs.


4. Satisfaction Guarantee
While we do not offer refunds, if you are not satisfied with the coaching services provided, we encourage you to communicate your concerns with your coach. We are committed to working with you to address any issues and make necessary adjustments to ensure you receive the value you expect.


5. Exceptions
In exceptional cases, such as technical difficulties or unforeseen circumstances on our end that prevent us from delivering services as promised, we will work with you to find a suitable resolution. Any such resolution will be determined on a case-by-case basis.


6. Contact Us
If you have any questions or concerns about our refund policy, please do not hesitate to contact us at info@foreverlovingyourself.com


Note:
F.L.Y. Transformational Coaching reserves the right to update or modify this refund policy at any time without prior notice. Please review this policy periodically for any changes.

By engaging with our coaching services, you acknowledge and agree to the terms outlined in this refund policy.

Thank you for choosing F.L.Y. Transformational Coaching for your personal development journey. We are excited to support you on your path to transformation and growth.

Terms & Conditions

F.L.Y. Transformational Coaching - Terms and Conditions
Effective Date: January 1, 2023

Welcome to the F.L.Y. Transformational Coaching website. These terms and conditions ("Terms") govern your use of our website and any services or products offered through it. By accessing or using this website, you agree to be bound by these Terms. If you do not agree to these Terms, please refrain from using our website.


1. General
1.1. Eligibility: By using our website, you affirm that you are of legal age and have the capacity to enter into these Terms.

1.2. Modifications: F.L.Y. Transformational Coaching reserves the right to update or modify these Terms at any time. It is your responsibility to review these Terms periodically for changes.

2. Intellectual Property
2.1. Copyright: All content on this website, including but not limited to text, graphics, logos, images, audio clips, and software, is the property of F.L.Y. Transformational Coaching and is protected by copyright laws.

2.2. License: You are granted a limited, non-exclusive, non-transferable license to access and use the content on this website for personal, non-commercial purposes.


3. Services
3.1. Coaching Programs: F.L.Y. Transformational Coaching offers various coaching programs aimed at personal development and growth.

3.2. Availability: While we strive to provide uninterrupted access to our services, we do not guarantee that the website will be error-free or available at all times.


4. Privacy and Data Protection
4.1. Privacy Policy: Your use of this website is subject to our Privacy Policy, which can be found here.


5. Payment and Billing
5.1. Fees: Any fees associated with coaching services will be clearly outlined prior to purchase.

5.2. Payment Methods: We accept payment through [insert accepted payment methods].

5.3. Refund Policy: Please refer to our Refund Policy for information on refunds and cancellations.


6. User Content
6.1. Submission: If you submit any content to our website, you grant F.L.Y. Transformational Coaching a non-exclusive, royalty-free, perpetual, and worldwide license to use, reproduce, modify, adapt, publish, translate, and distribute the content.


7. Limitation of Liability
7.1. Disclaimer: F.L.Y. Transformational Coaching and its coaches are not responsible for any decisions or actions you take based on the information or guidance provided through our services.

7.2. Indemnification: You agree to indemnify and hold F.L.Y. Transformational Coaching and its affiliates harmless from any claims, losses, or damages, including legal fees, arising out of your use of our website or services.


8. Governing Law and Jurisdiction
8.1. These Terms are governed by the laws of Texas without regard to its conflict of law principles.


9. Contact Us
If you have any questions or concerns about these Terms, please contact us at info@foreverlovingyourself.com

Privacy Policy

F.L.Y. Transformational Coaching - Privacy Policy


Effective Date: January 1, 2023


Thank you for choosing F.L.Y. Transformational Coaching for your personal development journey. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information. By using our website and services, you consent to the practices described in this policy.


1. Information We Collect


1.1. Personal Information: We may collect personal information such as your name, email address, phone number, and billing information when you register for our services or make a purchase.


1.2. Usage Data: We may collect information about your interactions with our website, including pages visited, duration of visits, and referral URLs.


1.3. Communication: We may retain records of any communication you have with us, including emails and messages sent through our website.


2. How We Use Your Information


2.1. Provide Services: We use your information to deliver the coaching services you have requested and to communicate with you regarding your progress.


2.2. Personalization: We may use your information to personalize your experience on our website and tailor our services to your needs.


2.3. Communication: We may send you updates, newsletters, or promotional materials related to F.L.Y. Transformational Coaching. You can opt out of these communications at any time.


3. Disclosure of Your Information


3.1. Third-Party Service Providers: We may share your information with trusted third-party service providers who assist us in operating our website and providing our services.


3.2. Legal Compliance: We may disclose your information to comply with legal obligations, respond to lawful requests, or protect our rights, privacy, safety, or property.


4. Security Measures


4.1. We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.


5. Your Choices


5.1. Access and Correction: You may request access to and correction of your personal information held by us.


5.2. Opting Out: You may choose to opt out of receiving promotional communications from us by following the instructions provided in the communication.


6. Children's Privacy


6.1. Our services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children.


7. Changes to This Policy


7.1. We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.


8. Contact Us


If you have any questions or concerns about our Privacy Policy, please contact us at info@foreverlovingyourself.com.

Privacy Policy

F.L.Y. Transformational Coaching - Privacy Policy
Effective Date: January 1, 2023

Thank you for choosing F.L.Y. Transformational Coaching for your personal development journey. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information. By using our website and services, you consent to the practices described in this policy.

1. Information We Collect
1.1. Personal Information: We may collect personal information such as your name, email address, phone number, and billing information when you register for our services or make a purchase.
1.2. Usage Data: We may collect information about your interactions with our website, including pages visited, duration of visits, and referral URLs.
1.3. Communication: We may retain records of any communication you have with us, including emails and messages sent through our website.


2. How We Use Your Information
2.1. Provide Services: We use your information to deliver the coaching services you have requested and to communicate with you regarding your progress.
2.2. Personalization: We may use your information to personalize your experience on our website and tailor our services to your needs.
2.3. Communication: We may send you updates, newsletters, or promotional materials related to F.L.Y. Transformational Coaching. You can opt out of these communications at any time.


3. Disclosure of Your Information
3.1. Third-Party Service Providers: We may share your information with trusted third-party service providers who assist us in operating our website and providing our services.
3.2. Legal Compliance: We may disclose your information to comply with legal obligations, respond to lawful requests, or protect our rights, privacy, safety, or property.


4. Security Measures
4.1. We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.


5. Your Choices
5.1. Access and Correction: You may request access to and correction of your personal information held by us.
5.2. Opting Out: You may choose to opt out of receiving promotional communications from us by following the instructions provided in the communication.


6. Children's Privacy
6.1. Our services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children.


7. Changes to This Policy
7.1. We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.


8. Contact Us
If you have any questions or concerns about our Privacy Policy, please contact us at info@foreverlovingyourself.com.

Payment Card Policy

F.L.Y. Transformational Coaching - Payment Card Security Policy
Effective Date: January 1, 2023

At F.L.Y. Transformational Coaching, we are committed to ensuring the security of your payment card details. This policy outlines our security capabilities and measures to protect your sensitive information.


1. Encryption
1.1. SSL Encryption: Our website uses Secure Sockets Layer (SSL) encryption technology to establish a secure connection between your browser and our server. This encryption safeguards the transmission of sensitive data, including payment card details.


2. Payment Processor
2.1. Third-Party Processors: We utilize reputable third-party payment processors that are compliant with Payment Card Industry Data Security Standard (PCI DSS) requirements.

2.2. Tokenization: Payment card details are securely transmitted to and stored by the payment processor. We do not store full payment card information on our servers.


3. PCI DSS Compliance
3.1. Compliance: We adhere to the Payment Card Industry Data Security Standard (PCI DSS) to ensure the secure handling of payment card information.

3.2. Regular Audits: We conduct regular security audits to assess our compliance with PCI DSS and make necessary adjustments to maintain a secure environment.


4. Access Control
4.1. Limited Access: Only authorized personnel with a legitimate need to access payment card information have the appropriate permissions. Access is strictly controlled and monitored.

4.2. Strong Authentication: Multi-factor authentication is implemented to ensure that only authorized individuals can access sensitive payment data.


5. Monitoring and Detection
5.1. Intrusion Detection: We employ intrusion detection systems to monitor and identify any suspicious activities or potential security breaches.

5.2. Logging and Monitoring: All activities related to payment card data are logged and regularly reviewed for any anomalies.


6. Incident Response
6.1. Response Plan: We have a documented incident response plan in place to promptly address any security incidents or breaches involving payment card information.

6.2. Notification: In the event of a breach, affected parties will be notified promptly in accordance with legal requirements.


7. Employee Training
7.1. Security Awareness: Our employees receive regular training on security best practices and the importance of safeguarding payment card information.

7.2. Compliance Monitoring: Employee compliance with security policies and procedures is regularly monitored and enforced.

8. Compliance Verification
8.1. Third-Party Audits: We engage third-party security experts to conduct regular audits and assessments of our payment card security measures.


9. Contact Us
If you have any questions or concerns regarding our Payment Card Security Policy, please contact us at info@foreverlovingyourself.com.






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